Shipping Policy

At Wizzisauna, we are committed to providing reliable and timely delivery of your sauna products. This Shipping & Delivery Policy details our shipping partners, options, service areas, and what you can expect when ordering from us. Please review this policy carefully to understand our practices.

1. Shipping Service

We currently offer standard and expedited shipping services via FedEx. All products are shipped from our warehouse in California, located at 2926 Rubidoux Blvd, Jurupa Valley, CA 92509. If you have any special delivery requirements, please leave a message or note when placing your order.

Self-pickup: No warehouse handling fees apply. Please call (+86)18921281358 to contact customer service to confirm warehouse availability and schedule a pickup time. The warehouse address for self-pickup is 2926 Rubidoux Blvd, Jurupa Valley, CA 92509.

2. Service Area

Our delivery service is currently available for the continental United States only.

Shipping to the following states is not supported: PR, AK, HI, GU, AA, AE, AP.

Express Shipping: Currently available only for California addresses.

P.O. Box Addresses: We do not support delivery to P.O. Box addresses. Please provide a valid physical address for delivery.

3. Order Processing Time

Orders are usually processed for shipment within 1-2 business days. Once your order has been processed, you will receive an email from service@wizzisauna.com containing tracking information. Please carefully review this email to track your shipment and ensure timely receipt of your purchased items.

4. Shipping Options & Costs

We offer multiple shipping options to meet your delivery needs. The responsibility for shipping costs and delivery timeframes depends on the shipping method selected, as detailed in the table below:

Shipping Method	Delivery Time	Shipping Cost	Service Area
Standard Shipping	7-15 business days	Free	Continental US (excluding PR, AK, HI, GU, AA, AE, AP)
Express Shipping	3-5 business days	$100.00	California Only
Self-Pickup	By appointment	Free	Jurupa Valley, CA (Call: (+86)18921281358)

The exact delivery time depends on your specific delivery address and the transportation arrangements made by our carriers. We will provide the exact time upon confirmation of your order. If you have any special requests or questions, please contact us at service@wizzisauna.com. We will be happy to assist you.

5. Order Tracking

After shipment, you will receive an email from service@wizzisauna.com containing a tracking number and tracking link. You can use this tracking number and link to log in to the logistics company's website to track the status of your order at any time. We recommend that you closely monitor the progress of your order so that you can be informed of the delivery time in a timely manner.

6. Damage in Transit

1. Visible Damage

Any external damage to the shipment—such as crushed cartons, punctures, dents, torn packaging, or water exposure—must be clearly noted on the delivery receipt or bill of lading at the time of delivery, and signed by the carrier's agent. You must also report visible damage via email to service@wizzisauna.com within 48 hours of delivery to ensure prompt handling.

2. Concealed Damage

Damage that is not visible at the time of delivery—such as broken glass, internal component damage, or concealed cosmetic issues—can still occur despite intact outer packaging. If feasible, open and inspect all boxes before the carrier leaves. If the carrier cannot wait, write "Possible Concealed Damage" on the delivery receipt, then open and fully inspect the shipment within 30 business days of delivery. Report any concealed damage immediately by emailing service@wizzisauna.com.

3. Evidence Requirements

To facilitate a claim and replacement, please provide the following via email to service@wizzisauna.com:

• A clear photo of the outer carton with the visible shipping label/waybill.
• Photos showing the intact outer carton(s) demonstrating visible damage.
• Close-up photos of affected component(s).
• Photos of internal damage after opening the package (e.g., broken glass, cracked panels).
• A photo of the delivery receipt with damage annotations, if applicable.

4. Refusing the Shipment

• If the damage renders the item unusable, you may refuse delivery of the entire shipment or only the damaged part—but please contact us at service@wizzisauna.com before doing so to confirm the next steps.
• If only some parts are damaged and the rest is intact, sign for the intact items, note the damaged items on the delivery receipt, and we will assist you with replacement procedures.

5. Reporting Timeframe

• Visible damage must be noted at delivery and reported via email to service@wizzisauna.com within 48 hours.
• Concealed damage must be reported via email within 30 business days of delivery. Claims reported after these periods may affect eligibility for free replacement or coverage.

6. Retaining Packaging

Please retain all original packaging materials—including cartons, inner protection, pallets, straps, and labels—until the damage claim is fully processed. Packaging may be required by the carrier for inspection during claim processing.

7. Our Resolution

Once damage is confirmed as transit-caused, we will arrange for free replacement parts or a full replacement based on damage severity and stock availability. Incomplete or late reporting may require the customer to bear part or full costs.

7. Special Cases

• Unpredictable Delays: Natural disasters, holidays and adverse weather conditions occasionally cause delays in delivery. While we strive to ensure timely delivery, Wizzisauna is not responsible for delays or failures due to circumstances beyond our control.
• If a package cannot be delivered to the specified address due to customer-related issues (e.g., incorrect or wrong address, recipient unavailable, etc.), or if the customer refuses to accept the package, the package will be returned to the specified address, and the customer will be responsible for the shipping costs.
• For custom products, returns are not accepted. If a re-shipment is required due to customer-related issues, the customer will bear the shipping costs for the re-delivery.

8. Taxes

Customs duties and taxes are borne by Wizzisauna.

9. Returns and Exchanges

If you need to return or exchange a product, please contact us at service@wizzisauna.com. All returns must include the original packaging materials. Failure to retain packaging materials may result in additional charges. For specific details, please refer to our Return and Refund Policy.