Payment policy

At Wizzisauna, we are committed to providing a seamless, secure, and convenient shopping experience. This Payment Policy outlines the payment methods we accept, payment terms, and related policies to ensure a smooth and safe transaction process.

1. Accepted Payment Methods

We accept the following secure payment methods on Wizzisauna.com:

Credit Cards: Visa, Mastercard, American Express
Shop Pay
Wallets: Apple Pay, Google Pay

All payments are processed securely through trusted payment gateways, ensuring that your sensitive information is encrypted and protected.

2. Payment Methods and Processes

1 ). Credit Card Payments

We accept major credit cards, including Visa, Mastercard, American Express. The steps to pay by credit card are as follows:

Select Credit Card: Choose your credit card as the payment method at checkout.
Enter Credit Card Details: Fill in your credit card number, expiration date, CVV code (the three digits on the back of the card), and billing address.
Confirm Payment: Verify that all information is correct and click “Place Order.” Your credit card information will be encrypted for security.
Order Confirmation: After successful payment, you will receive an order confirmation email containing your order details and receipt.

2). Shop Pay

Select Shop Pay at checkout.
Enter your email/phone number and confirm your saved or new card.
Receive confirmation instantly.

3). Apple Pay & Google Pay

Select Apple Pay or Google Pay at checkout.
Authorize payment using Face ID, fingerprint, or password.
Get order confirmation via email

3. Payment Security

Your security is our top priority. All transactions on Wizzisauna.com are processed using SSL encryption to safeguard your financial information. We do not store your credit card details or any sensitive payment data.

4. Failed or Declined Payments

If your payment is declined or fails for any reason, your order will not be processed. In such cases, we recommend checking the following:

Ensure there are sufficient funds in your account.
Double-check the billing information you provided during checkout.
Contact your bank or payment provider to resolve any issues.

If the problem persists, please contact our customer support team at service@wizzisauna.com or call (+86)18921281358 for further assistance.

5. Order Confirmation and Payment Verification

After your payment is successfully processed, you will receive an order confirmation email containing your purchase details from service@wizzisauna.com. In some cases, additional payment verification may be required to ensure the security of your transaction. If further information is needed, we will contact you promptly to verify your payment details.

6. Currency

All transactions on Wizzisauna.com are processed in USD (U.S. Dollars). If your payment method is based in another currency, your payment provider will convert the amount to your local currency at the prevailing exchange rate.

7. Billing Information

Please ensure that your billing information matches the details on file with your payment provider. Mismatched information may lead to delays in processing your order.

8. Need Help?

If you have any questions about payment, please contact our support team:

Email: service@wizzisauna.com

Phone : (+86) 18921281358